Convoso Blog
Call Center Dashboards: Empowering Performance Through Data Insights
Data and transparency are key pillars for achieving peak performance in today’s dynamic business landscape. Call centers need a clear view of agent and lead performance metrics in order to …
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Building the Ultimate Sales Tech Stack: Your Guide to Synchronized, Supercharged Sales
In today’s fast-paced digital world, sales teams can’t afford to rely on outdated solutions and disjointed methods. Efficiency is the watchword for organizations in 2024. Technology has transformed the way …
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How BPO Technology Helps Accelerate Sales Performance
Efficiency and innovation aren’t just buzzwords for the business process outsourcing (BPO) industry—they’re what success is built on. As the industry evolves, there’s ever-growing pressure to keep pace and excel. …
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What is Call Blending? How to Choose the Right Type of Software for Your Call Center Operation
In this article, we’ll look at what call blending is and the potential advantages and disadvantages of the different blended (and non-blended) call center solutions available. Dig into this crash …
Generative AI and LLMs for Sales: Today’s Impact and Tomorrow’s Opportunities
Artificial intelligence is rapidly reshaping how sales teams engage with prospects and close deals, in contact centers and beyond. In particular, incredible innovation is being driven by increasingly sophisticated generative …
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Generate High-Quality Debt Settlement Leads with 3 Essential Strategies
We hear it from our customers and webinar participants time and again: When it comes to debt settlement and management leads, it’s not usually the quantity that’s the problem—it’s the …
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Is VICIdial Really Free? The Hidden Costs of the Open Source Call Center Software
Outbound sales and lead gen aren’t getting any simpler. Between changing regulations and increases in blocked and flagged calls, it’s getting harder and harder to connect with customers. As the …
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What Is an Autodialer and How Does It Work?
The term “autodialer” might sound straightforward enough, but these powerful tools come in various forms—and they’re not all created equally. Understanding the types, modes, and features features of today’s autodialer …
16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability
If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance …
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The Top Lead Generation Software and Tools for 2024
Sales Generation Software Buyer’s Guide Lead generation is a core, and crucial, driver for sales organizations. It’s also time-consuming and occasionally tedious. And, importantly, considered by the majority of marketers …
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The Best Five9 Alternatives for Sales and Lead Generation Teams
Choosing the right software is a crucial decision for any contact center. Today’s tools are designed—or are supposed to be designed—to help you make the most of interaction with your …
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Business Text Messaging Compliance Guide: Create a Comprehensive SMS Compliance Checklist
Today’s consumers want to be contacted—and contact you—on their own terms. That means more and more businesses are turning to text messaging to deliver the kinds of personalized experiences that …
Outbound Call Center Contact Rate vs. Connection Rate: How to Increase Your Contact Rates for More Sales
Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…
What Is a Progressive Dialer?
Call centers these days rely on automation to remain competitive. Manual dialing has faded as an effective method for outbound sales and lead generation, and businesses can now choose between …
3 List Management Strategies You Can’t Afford to Miss for Your Outbound Call Center
In outbound sales, you’re only ever as good as your data. Without the right lists—and the right list management—you risk losing valuable time chasing down unprofitable (or uncontactable) leads, burning …
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