Convoso Blog
Cool Tools to Boost Agent Productivity for Remote Call Centers
14 top call center management tools that drive engagement and productivity of at-home agents. You’re running a remote call center, and everyone, from agents to managers, is working from home. …
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Should Outbound Call Centers Stay Remote or Return to the Office? Both?
Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted. …
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What Call Centers Need to Know About STIR/SHAKEN
If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls. It’s serious. We’ve asked attorney Michele Shuster, compliance expert and …
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Remote Call Center Increases Contact Rate by 300% After Switching to Convoso
Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified …
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How One CEO Made His Contact Center a Home
It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors …
How RMC Used Software to Increase Its Contact Center Conversions by 75%
How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource …
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Convoso Client Success Story: VSA
VSA needed a single contact center platform to eliminate inefficiencies they experienced by using various CRM systems and dialer capabilities that involved manual and time-consuming work-around processes. Convoso provided VSA …
Client Success Video: Pac-Biz
Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates …
Convoso Client Success Story: Ascent Mortgage Group
In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent …
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Why You Need a Cloud-Based Call Center Solution Versus an On-Premise Call Center Software
A review of Cloud-Based Call Center Software vs. On-Premise Call Center Software The advantages of cloud-based call center solutions outweigh on-premise software. We’re going to show you pros and cons …
How to Create The Perfect Cold Calling Script For Call Centers
Outbound call centers convert more leads when their agents know the right thing to say at the right time. Let’s face it. If you’re cold calling, you’re coming up against …
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How to Train Outbound Call Center Agents [Comprehensive Guide]
Agent training is a huge part of call center life. In fact, in an industry that suffers the most from agent turnover, agent training should be viewed as everything. But …
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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.
Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a …
Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)
Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%. Bradley Lead …
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Sales Velocity: Your Most Important Outbound Sales Metric
As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and …
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