Call Center
Scheduling Software

Get on the same schedule as your leads

Dial in your sales call schedules and reach leads at the best time. Close more sales and grow your revenue with Convoso’s automated call scheduling and adjustable dial levels.

Want to increase contact rates and conversions? Learn how Convoso can maximize revenue in your call center.

Call your leads at the right times with Convoso’s call scheduling software

Outbound calling shouldn’t be a guessing game. Find out when your leads are most responsive and tailor your dial level accordingly. Convoso’s call scheduling software helps you dial more leads, more effectively, with the ability to
  • Dial more or less aggressively by time of day
  • Test dial levels and learn which strategies work best
  • Adapt to your conversion rate
  • Use predictive and power dialing modes that adjust automatically based success rates and dropped calls
Click to Get Started

What is call center scheduling software?

Call center scheduling software is a specialized tool designed to assist call centers in maximizing the productivity of their teams and the effectiveness of their outreach.

While some call center scheduling software options focus on managing and optimizing agent work schedules, our call scheduling software specializes in optimizing outbound calling teams’ dial levels over the course of a day. This call center scheduling software helps drive more sales by automatically ramping up dial levels to maximize their contact rates and agent talk time during the best times of the day to make sales calls.

What is the best time to make sales calls?

If you’re cold calling or making sales calls to interested leads, timing is everything. The best time to make calls has been the subject of many studies over the years. The most recent data suggests that the best time to call sales leads is either late morning or late afternoon, usually 4 to 5pm.

Of course, the full answer to this important question is more complicated than that. Ultimately, the best time to make a call may vary from lead to lead and list to list. That’s why having the ability to test which strategies are most effective is so critical to maximizing the effectiveness of your outbound calls.

Plus, beyond targeting an exact time of day or day of the week, there are a number of factors that your outbound calling strategies should take into consideration—and that your contact center software should be able to take into account:

Speed to lead

Almost no matter the time of day, when a lead enters your system, the best time to call them is as soon as possible. Look for a dialer that’s able to prioritize your warmest, freshest leads and deliver the fastest speed to lead possible.

Compliance restrictions

The TCPA restricts outbound telemarketing calls to between 8:00 am and 9:00 pm. On top of this, there are a variety of individual state calling restrictions to be aware of. Learn how Convoso’s StateTracker™ helps teams stay on top of ever-changing state regulations.

Time zones

Because of these restrictions and your leads’ preferences, you need to be able to take time zones into account when you’re calling across different locations. What might seem like the best time to you might wind up being inconvenient for them.

Set and forget for more sales with Convoso

No more manually adjusting your dial levels and outreach schedules. Plan your call center’s schedule and dial level, and set it up with ease using Convoso’s intuitive interface. Once you have your schedules dialed in, you can focus on making decisions that drive more sales. Monitor list and agent performance with our robust reporting tools while our dialing systems automatically adapt throughout the day.

[Convoso] is a great system, great customer support, great caller ID management system... It's a contact sport - the more people you talk to, the more people you convert. We consistently rely on Convoso to help us make those connections... to get a higher contact rate... It's really been instrumental in helping us grow.
David Stodolak
David StodolakPresident
Convoso allows you to get a hold of the most amount of people you're possibly able to get ahold of, which gives you more opportunities to pitch sales, which increases your sales... In fact, my last big customer, I moved over [to Convoso] ended up cutting their marketing spend by 50% while increasing their sales by 200%. More sales, less marketing. It's a win-win for everyone.
Heather Griffin
Heather GriffinCRO
Convoso has a superior product. First off, from the software’s ease of use, including navigation, learning, and even the tutorial videos for management. Second, the customer friendliness - anything you need, they are there to walk you through it, apply it for you if you need, and give you an explanation on how to do it yourself. Third, the platform runs smoothly, and offers lots of features. Convoso adapts to your business instead of your business adapting to it.
Melvin Merritt
Melvin MerrittCall Center Director
I think what Convoso provides the ability to run multiple campaigns simultaneously. So you're not dedicating one agent to one particular campaign, you can run several campaigns, so you're keeping them busy, and you're keeping them on the phone. And it's a much more efficient way to do it.
Danny Greeson
Danny Greeson Founder and CEO
With Convoso you can build a campaign the way you want to build it, you can put lists into to the campaign, you can assign agents, you can break it down by how old the leads are, there's a lot of different things you can do with configuration and help you strategize and win the day.
Brian Spurgeon
Brian Spurgeon Contact Center Director
If you look at spam tags on any traditional dialing platform, we're running at least 25+% of our DIDs being spam tagged. Today, we run sub 10% because of our DID management process and a lot of that is because of the transparency that Convoso provides us.
Sean Chapman
Sean Chapman Chief Technology Officer

Did we mention we're award winners?

autodialer-leader-leader-65bcbf192f73d.webp
autodialer-leader-mid-market-americas-leader-65bcbf21c09bb.webp
autodialer-leader-mid-market-leader-65bcbf295ea4a.webp
autodialer-leader-small-business-americas-leader-65bcbf2b4517b.webp
autodialer-leader-small-business-leader-65bcbf1177fc1.webp
autodialer-momentumleader-leader-65bcbf138b267.webp
contactcenter-highperformer-americas-highperformer-65bcbf1949b62.webp
contactcenter-highperformer-highperformer-65bcbf227bc63.webp
contactcenter-highperformer-mid-market-americas-highperformer-65bcbf2a771fe.webp
contactcenter-highperformer-mid-market-highperformer-65bcbf2b7001a.webp
contactcenter-highperformer-small-business-americas-highperformer-65bcbf1257caf.webp
contactcenter-highperformer-small-business-highperformer-65bcbf14674c6.webp
contactcenter-momentumleader-leader-65bcbf1a26298.webp
autodialer-bestusability-mid-market-total-65bcbf116f6a0.webp
autodialer-leader-americas-leader-65bcbf1389cc6.webp

Convoso is a leading contact center software provider (CCaaS) for sales and lead generation teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to foster customer growth while supporting adherence to regulatory standards. Its omnichannel capabilities include conversational AI game-changer Voso.ai to scale sales and revenue further.

Products

Solutions By Industry

Channels

Advanced Features

Resources

Company

1 (866) 787-0157

Sales Hours

8am – 5pm PT | Mon – Fri

Support Hours

5am – 6pm PT | Mon – Fri
6am – 5pm PT | Sat – Sun

Address

22837 Ventura Blvd, Woodland Hills, CA 91364, USA

TOUR
CONTACT

© 2024 Convoso | Privacy Policy | Terms of Use

mofu script info

Drive

30%

more sales

with Convoso

Schedule a demo