Webinar: Go HAAM or Go Home: Outbound Tactics for 2025

Michael Francik is the co-founder and CEO of Keystone Interactive, a leading U-65 lead generation company, and TruAlliant, a 2,000-seat BPO based in the Philippines. With a strong background in technology, Michael has consistently leveraged his expertise to build and scale innovative companies. His ability to integrate technology with business strategy has made him a leader in creating highly effective, scalable solutions in both lead generation and BPO. Michael is passionate about driving growth and efficiency, helping organizations reach their full potential.

Ron is the Vice President of Customer Success at Convoso, where he leads a dedicated team of Customer Success Managers and Onboarding Specialists in driving customer satisfaction, retention, and growth. With a keen focus on data-driven insights and compliance, Ron’s approach emphasizes using key performance metrics—such as Contact Rate, Success Rate, and Call Volume—to proactively address customer needs and enhance engagement.

Daniel Foppen brings over twenty years of product and product-marketing experience in the CX industry, leading teams in GTM strategy, messaging and positioning, global sales and partner enablement programs, thought leadership, and impactful storytelling. His diverse, international background as a B2B SaaS leader spans start-ups to enterprise environments. Daniel is dedicated to exploring the intricate interplay between innovative technology and human engagement, pushing the boundaries of AI and human conversations. He has a passion for understanding the evolving dynamics of lead generation, sales, and marketing.