December 19, 2024 @ 11am PT / 1pm ET

Webinar: Ahead Of The Curve With Shuster | Q4 2024 Compliance Update

In today’s fast-paced contact center industry, staying compliant is crucial for success.

Join Michele Shuster, Managing Partner at Mac Murray & Shuster, and Convoso's Chief Marketing Officer, Lisa Leight, as they delve into three pivotal compliance topics every professional should know:

  • One-to-One Consent: Learn best practices to ensure your outreach efforts comply with consent regulations, mitigate risk, and build trust.

  • FCC's Reassigned Numbers Database (RND): Discover how to navigate this critical database to avoid calling reassigned numbers and maintain compliance.

  • New Regulations: Get ahead of regulatory changes impacting your operations and strategies.

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Meet the speakers

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Michele Shuster

Managing Partner, Mac Murray & Shuster

Michele is a founding partner of Mac Murray & Shuster, where she brings more than two decades of experience working with consumer-facing businesses in highly-regulated industries nationwide. Michele advises clients on proactively managing federal and state consumer protection demands and provides representation in government enforcement and investigation matters before state attorneys general, the FTC, and FCC. She routinely conducts regulatory compliance audits and provides counsel on a wide range of advertising, marketing, and privacy issues.

Lisa Leight Headshot Photo

Lisa Leight

Chief Marketing Officer, Convoso

Lisa joined the Convoso team in 2019 after many years successfully leading marketing efforts of companies in the software, aerospace, and technology industries. Earlier in her career she worked as a consultant for both McKinsey and Ernst & Young. She also co-founded Stanton Associates, a boutique consultancy helping middle market companies drive profitable growth. She received her BA and MBA from Stanford University. Fun Fact: Lisa was born in the great state of Montana where she learned to fly fish from an early age.

We hope you'll join us!

Webinar: Ahead Of The Curve With Shuster | Q4 2024 Compliance Update

December 19, 2024 @ 11am PT / 1pm ET