Progressive Dialer

Progressive dialer software to enhance call center efficiency

Minimize the number of drop calls and drive ROI with Convoso's progressive dialer

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“"This is by far the best system we’ve ever used..."
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Make more connections. Generate more sales.

Minimize dropped calls

Place one call per agent at a time to maintain a consistent pace of dialing and minimize the number of dropped calls.

Review contact information

Allow agents to review information about a record before dialing for a limited timeframe.

Boost efficiency & reach leads faster

Convoso's progressive dialer ensures that agents do not spend too much time reviewing each lead, boosting efficiency and reaching leads quickly.

The leading AI-powered sales platform for fueling growth

The Convoso difference

Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.

Powerful workflow automation

Best-in-class voicemail detection

Superior caller ID reputation management

Faster speed to lead

Robust compliance tools

More integrations. Fewer silos.

Integration is easy with our open API that lets you connect with your CRM, call center and other essential applications.

Our open API makes it easy to integrate our dialer with any major third-party application.

Improve efficiency and productivity within an integrated solution.

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Progressive dialer frequently asked questions

A progressive dialer is used to maintain a consistent pace of dialing and minimize the number of dropped calls by placing one call per agent at a time. Progressive dialer software allows agents to review information about a record prior to dialing for a limited timeframe. Calls are initiated by agents clicking to dial or when the predetermined timeframe to review the record runs out.

Outbound progressive dialers ensure that agents do not spend too much time reviewing each lead in order to boost efficiency and reach leads quicker. Since calls can be placed automatically using a progressive dialer, Convoso recommends obtaining express-written consent from leads prior to using this dialing type.
Similar to preview dialing, the progressive dialing mode offers agents time to review customer data before speaking with them. This makes it an ideal solution for dealing with existing customers, and sensitive or complex cases. However, because progressive dialing limits the agent’s review time, it can still be used in situations where a higher dialing rate or call volume is required when compared with preview dialing.
Rather than limit the number of initiated calls to the number of available agents, a predictive dialer automatically makes multiple calls per agent and uses artificial intelligence to “predict” when an agent will be available. Agents will only be connected to a call when a live person answers the call.
Preview and progressive dialers automatically initiate calls for agents, but they differ in how much control they give the agent before a call connects. A progressive dialer automatically dials the next number when an agent becomes available and briefly displays the contact’s information, allowing a short moment for review before the call is connected. In contrast, a power dialer also dials one call per agent automatically, but focuses solely on maximizing call volume and minimizing idle time, usually without a preview period.
A preview dialer presents a contact’s details for review before the agent manually initiates the call. A progressive dialer also displays contact information prior to the call, but automatically dials the next contact at a set amount of time after an agent completes their last call.