Balto
Real-time AI-powered call coaching to improve call quality, compliance, and customer experience.
Balto offers AI-driven software that empowers contact center agents with real-time guidance and feedback, enhancing compliance, performance, and customer satisfaction during live calls.
Balto is an industry-leading provider of real-time AI-powered solutions designed to enhance call center performance and compliance. With a mission to empower agents and optimize customer interactions, Balto leverages real-time speech analytics to provide live guidance during calls. This innovative approach ensures that agents receive instant feedback, helping them stay compliant, address customer needs effectively, and improve call outcomes.
Trusted by a wide range of industries, Balto’s platform has transformed how businesses manage and elevate customer experience. By providing live, adaptive coaching, Balto enables companies to deliver more consistent and successful customer interactions, making it a vital tool for call centers and customer-focused organizations aiming to drive results through better conversations.
Notable features
Real-time AI-powered agent coaching
Live guidance on customer calls
Automated QA feedback
Speech analytics and conversation insights
