What's Up with Tech Podcast: Revolutionizing Contact Centers with Convoso CEO and Co-Founder Nima Hakimi
ConvosoIn a recent episode of the "What's Up with Tech?" podcast, host Evan Kirstel sat down with Convoso CEO and Co-Founder Nima Hakimi, to discuss the future of call center technology.
Nima discusses Convoso's journey from its inception in 2006, pioneering cloud-based solutions for contact centers, to its current status as a leading AI-powered sales platform. He highlights the challenges sales-based contact centers face today, such as compliance and call flagging issues, and introduces innovative solutions like Convoso's ClearCallerID Pro to tackle these problems.
The two also explore the transformative impact of AI on contact centers. Nima shares success stories on how embracing advanced conversational AI not only enhances agent efficiency but also dramatically boosts lead engagement and sales performance.
About what's up with tech?
Tech Transformation with Evan Kirstel: A podcast exploring the latest trends and innovations in the tech industry, and how businesses can leverage them for growth, diving into the world of B2B, discussing strategies, trends, and sharing insights from industry leaders.