Convoso’s Head of Compliance on SCOTUS TCPA Rulings and Trending State Laws

Contact Center Pipeline’s piece, “Supreme Telemarketing Changes?”, spotlights how a run of 2025 court decisions is reshaping compliance for outreach teams. Alongside other industry voices, Convoso’s Head of Compliance, Paul St. Clair, J.D., weighs in on what these outcomes could mean for contact centers navigating TCPA, FCC, and FTC requirements.

Paul’s full commentary is in the excerpt below. 

On the impacts of the Supreme Court’s decision on the TCPA and compliance.

It’s too early to tell, but there is uncertainty where there used to be “bright line” rules and clear guidance from the FCC at the federal level. This will require a more state-specific approach to business and compliance practices.

On expected TCPA challenges.

It may be that the FCC’s prior express written consent interpretation - and particularly the written aspect - is challenged. Also, although the one-to-one consent rule was vacated in January 2025, jurisdictions may develop differing views on how many different entities a consumer can give their consent to in a single forum.

FCC enforcement and the FTC Telemarketing Sales Rule.

Never bet against the house. Government and law enforcement are increasing their efforts, if anything, in light of the continued desire for oversight and regulation of this space by consumers and considering the Supreme Court decision.

Are the doors open to aggressive telemarketers and fraudsters?

No, the uncertainty should give any organization pause, and it offers a good opportunity for contact centers to reevaluate their compliance strategy as well as [their] jurisdictional strategy.

That is, some states may become significantly more burdensome in terms of compliance than others. You see that already with Utah’s telemarketer regulations and states with their own “mini-TCPAs,” but that will just get exaggerated over time in the wake of McLaughlin [McKesson].

As is always true, however, the law is open to interpretation and industry participants are always seeking that competitive edge.

Will Congress, states step in?

It is way more likely that states will step in. This issue is still championed by a few at the federal level, but state legislative sessions across the country for the last several years have consistently produced bipartisan telemarketing regulations and I expect this trend to continue.

Read the full article by Brendan Read in Contact Center Pipeline for an in-depth look at the rulings and additional expert perspectives.

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