Convoso CPO Featured in HubSpot Service Blog on AI Customer Support

Generative AI has reshaped customer service, offering more than just chatbots to manage routine inquiries. By leveraging AI tools beyond basic interactions, businesses can transform their customer support to enhance satisfaction at every stage. These tools help teams better understand customer emotions, prioritize high-stakes support tickets, and respond to urgent needs swiftly and efficiently.

In her article “Using Generative AI to Improve Customer Service, Here’s What I Learned From My Deep Dive” published on Hubspot, Cassie Wilson quotes Convoso CPO and Co-Founder Bobby Hakimi, who shared his insights on effectively implementing AI in customer support. In this excerpt he says:

“Review everyday customer needs, pain points, and expectations at each stage, and identify critical touchpoints where the AI will interact with customers. Train the model to recognize customer segments and tailor responses to those segments.”

Cassie Wilson, “Using Generative AI to Improve Customer Service, Here’s What I Learned From My Deep Dive”

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About Cassie Wilson 

Cassie Wilson Clark is a teacher-turned-freelance writer based in Southwest Virginia. Cassie’s goal as a freelance writer is to help businesses create content that resonates with their audiences. She also helps teachers close the door in their classrooms and step into their freelance writing careers. Cassie’s work can be found on HubSpot’s Marketing, Sales, and Customer Service blogs and various blogs across the internet, including SubMagic. When she’s not writing, you can find her people-watching at sporting events or managing hives of honey bees.