Convoso CEO Nima Hakimi Talks AI, Compliance, and the Future of Sales

Convoso CEO & Co-Founder Nima Hakimi recently joined First Contact: Stories of the Call Center, hosted by Christian Montes, to discuss how AI is transforming lead management, agent performance, and compliance automation.

In the episode, Nima breaks down why real-time data is the key to scaling faster, how AI enhances rather than replaces agents, and the common pitfalls businesses face when adopting new technology. He explains how AI-driven insights improve lead scoring, contact rates, and overall efficiency, empowering agents to become high-performing “super agents.” He also highlights the challenges of tech adoption and how businesses can navigate TCPA regulations while optimizing their sales strategy. 

Whether you’re looking to future-proof your contact center or maximize ROI on AI investments, this episode is packed with strategies you can’t afford to miss. 

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About the podcast

First Contact: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life..