Convoso CEO Featured in CSMWire Article on the Importance of Positive Agent Experiences

The CSMWrite article, "The True Cost of Contact Center Turnover (And How to Lower It)," by Scott Clark explores what it takes to create a positive agent experience, hurdles to overcome, and how technology is shaping the future of contact centers. 

Nima Hakimi, CEO and Co-Founder of Convoso, shared his insights on the importance of contact center agents' experiences and their impact on business success.

"Happy agents are more engaged, confident and motivated, which translates to better interactions with customers. This kind of energy is contagious, leading to increased customer loyalty and improved overall business performance.”

Read the full article

Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. 

About Scott Clark

Scott Clark is a seasoned journalist based in Columbus, Ohio, with over 20 years of experience covering Information Technology and 27 years as a web developer. His coverage ranges across customer experience, AI, social media marketing, voice of customer, diversity & inclusion and more.