Contact Center Compliance Watch – September 2024
ConvosoWe aim to keep our customers and industry associates up-to-date with compliance news relevant to our industry, reported by Convoso and including curated news for our readers, courtesy this month from Troutman Amin LLP.
Court says texts sent without consent are illegal under TCPA – Even if the consumer does not opt-out
Learn why even a text campaign containing an opt out cannot be used without consent in this National Law Review article by Eric Troutman.
Board or responsible enterprises against consumer harassment (R.E.A.C.H.) adopts new V.2.0 standards
The new R.E.A.C.H. Standards V. 2.0 aim for a healthier lead generation ecosystem by emphasizing respect for consumer rights and stricter rules than current laws. By adopting these standards, businesses can protect themselves from legal risks, enhance consumer trust, and contribute to a healthier industry.
Home depot’s win in TCPA DNC case clarifies key legal distinction
Attorney Eric Troutman explains how Home Depot's victory in a TCPA DNC case sheds light on an important legal distinction in this republication.
Court says cellphones are ‘residential’ numbers per TCPA in post-loper ruling
Read how a court decision that cellphones are covered under DNC lists expands TCPA protections for consumers and increases liability risks for telemarketers.
Court rules only answered calls trigger TCPA DNC violations
Read how a recent court ruling clarifies that under TCPA regulations, only answered calls can lead to DNC claims, changing how telemarketing violations are assessed.
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DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.