Contact Center Compliance Watch – July 2024
ConvosoWe aim to keep our customers and industry associates up-to-date with compliance news relevant to our industry, reported by Convoso and including curated news for our readers, courtesy this month from MacMurray & Shuster, Troutman Amin LLP, Jackson Lewis P.C., and Robinson+Cole.
Class actions on the rise: Managing the cost of corporate settlements
Learn about the different settlement structures that exist for class actions and government enforcement actions, including their benefits and detriments.
How supreme court overturn of Chevron impacts TCPA
Attorney Michele Shuster explains what the demise of the Chevron deference means for the TCPA and where the FCC will still provide guidance.
Court rejects application of FCC healthcare exemption for violation of DNC rules in the context of a TCPA suit
The Lawson v. Visionworks ruling denotes how important it is for Healthcare providers to be cautious when sending messages.
New privacy laws bring total state count to 20
Maryland online data privacy act
Takes effect October 1, 2025.
Nebraska legislative bill 1074
Takes effect January 1, 2025.
Minnesota consumer privacy act
Effective on July 31, 2025.
Rhode island data transparency and privacy protection act
Takes effect January 1, 2026.
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DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.