Contact Center Compliance Watch – August 2024
ConvosoWe aim to keep our customers and industry associates up-to-date with compliance news relevant to our industry, reported by Convoso and including curated news for our readers, courtesy this month from Troutman Amin LLP.
FTC announces increase in fees for telemarketers accessing national Do Not Call registry in 2025
Find out how much the fees are increasing and who the updates affect.
Crackdown on deceptive solar sales tactics: Guidelines for staying clean and in compliance
In an blog article posted August 7, the FTC provided guidelines for companies selling solar products to consumers.
Court rules pest control inspection calls not considered telemarketing under TCPA
In a new case, a court has implied a limit to marketing or informational "dual purpose" messages where a contractual requirement contemplated an annual inspection.
Privacy implications of the FCC's latest notice of inquiry
In this article repost from TCPAWorld, attorney John Henson discusses the privacy implications of the FCC’s new Notice of Inquiry.
Hobbs act upheld: Court affirms FCC TCPA rulings as binding despite supreme court doubts
A federal court rejects Supreme Court musings in Radvansky v. Kendo Holdings ruling that FCC and TCPA interpretations remain binding under the Hobbs Act. Learn how this impacts TCPA cases and cellular phone classifications.
FCC proposes new rules to protect consumers from AI-generated call and text abuse
These proposed rules are the latest in a series of actions by the FCC to address the growing impact of AI in telecommunications.
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DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.