Mastering TCPA Compliance: Your Essential Checklist

The Telephone Consumer Protection Act (TCPA) poses significant challenges for call center operators. This checklist provides best practices, tips, and strategies to help you maintain compliance, from obtaining consumer consent to managing your calling campaigns effectively. By following these guidelines, you can minimize legal risks and enhance your operational efficiency.

• Obtain and maintain prior express written consent from consumers.

• Regularly scrub your calling lists against the National Do Not Call Registry and litigators.

• Partner with legal counsel and conduct annual audits to stay updated on compliance regulations.