Convoso’s Gold Medal Customer Support Champions Your Call Center's Success

Success in sales-focused call centers isn’t just about crossing the finish line—it’s about outpacing the competition at every turn. When the difference between winning and losing is measured in split seconds and split decisions, you need more than just software; you need a partner that's as invested in your victory as you are.

Convoso’s award-winning customer support team is dedicated to empowering your team to excel.

• Our Implementation Team gets your team trained on the most efficient use of the system, ensuring a smooth start.

• Our Technical Support team acts like your specialized sports medicine doctors, ready to address any issues and get you back on track as quickly as possible.

• And our Customer Success Managers (CSMs) are your dedicated coaches, guiding you with deep expertise to enhance your strategies and drive superior performance.

Each aspect of our support is focused on one goal: helping you achieve the best possible performance. Whether you’re onboarding, troubleshooting, or strategizing for the future, we’re here to ensure you’re always ahead of the competition.

And don’t just take our word for it—throughout this article, you’ll hear directly from Convoso customers about how our support has made a real difference for their businesses.

In any competition, mindset is everything. It's the difference between confidently stepping onto the field or being overwhelmed by the challenges ahead. At Convoso, we bring a "gold-medal mindset" to our customer support every single day.

We’re proud to be the winner of the Gold Stevie® Award for Front-Line Customer Service Team of the Year for Business Service Industries. This isn’t just another trophy on the shelf—it’s a testament to our team's relentless dedication to helping you succeed.

The Stevie Awards are known as the world’s premier business awards, and the recognition we’ve received highlights the extraordinary achievements of our customer support team on a global stage.

What does this mean for you? It means you’re not just working with a service provider—you’re partnering with a team that’s been proven to deliver top-tier support, consistently and effectively. Like an athlete who trains tirelessly to reach the podium, we ensure you have everything you need to outperform your competition.

“[Convoso’s] customer support is outstanding. They’re very responsive. And we’re always able to either get an answer to our question or escalate it to have it addressed potentially even in a future release.”

–Gabe Bletnitsky, CEO & Founder of Call Trader

Every champion knows that preparation is key to success. Just as athletes train relentlessly to perfect their technique, your team needs the right training to fully harness the power of Convoso’s platform.

We understand that switching software can feel daunting, especially if you’ve faced challenges with other providers in the past. Our Implementation Team is here to ensure that this transition is smooth, efficient, and stress-free.

From day one, our product experts dive deep into your business needs, customizing the platform to align with your specific goals. This isn’t just about setting up software—it’s about setting up your team for success. Our hands-on approach ensures that your team has the knowledge and skills to maximize efficiency and drive results.

Think of our onboarding process as your team’s training camp. We work with you to set up campaigns, automate routine tasks, and maximize our powerful tools and reports. By the time we’re done, your team will be ready to hit the ground running and achieve operational excellence.

“The onboarding was great. The customer service was great. They were very responsive as well, which made us feel good. And then once we got on board, they helped make sure that everything was aligned properly,” David Stodolak, President of Solar Direct Marketing, said​.

And we don’t just leave you to figure it out on your own after the initial setup. Our onboarding team stays with you until your team is not only comfortable with the system but confident in using it to its fullest potential.

“Our account rep, he's been an essential partner in this journey. He's not only been reactive to the stuff that we need in terms of getting the most out of Convoso, but he's also been very proactive in getting us involved in all the tools available in the system,” Former Call Center Operations Manager at Digital Market Media, said​.

Even the most talented athletes need a great coach to guide them to victory. That’s exactly what your dedicated Customer Success Manager does for you. Your CSM is more than general support; they’re your personal coach, committed to helping your team reach peak performance.

From the moment you start using our platform, your CSM is there to guide you. They bring deep industry expertise, offering strategic insights that can help you fine-tune your operations. But they don’t stop at just giving advice. They work closely with you to implement these strategies, ensuring you see real, measurable results.

Your CSM also keeps an eye on the big picture. They proactively monitor your account, identifying opportunities to optimize the way you use Convoso’s tools and features. Whether it’s improving contact rates, fine-tuning compliance practices, or exploring new ways to boost efficiency, they’re constantly looking for ways to keep you ahead of the game.

“My Customer Success Manager is really on top of it. She’s my go-to. But if she can’t answer my call, she’ll text me right away. So then I’ll call support, and I get an amazing group of guys, and they’re super nice. Everyone is amazing, everyone I’ve ever talked to at Convoso.”

–Tiffanie Gonzalez, Owner of Top Healthcare Options

With your Convoso CSM by your side, you’re not just staying in the race—you’re setting the pace.

Standing still is not an option in the race to stay ahead. Just as top athletes constantly refine their techniques to gain even the slightest edge, your business needs to adapt and innovate continuously to stay competitive. Convoso’s support team is committed to helping you do just that with our ongoing focus on improvement and innovation.

We’re always exploring new ways to enhance its capabilities, ensuring you have access to the latest tools and strategies that can drive better results. Whether it’s improving contact rates with our caller ID reputation management, streamlining operations with advanced automation, or providing deeper insights through powerful reporting and analytics, we give you the tools to outperform the competition.

But innovation isn’t just about the technology—it’s about how you use it. That’s why our team continuously educates you on best practices, industry trends, and compliance strategies, ensuring you’re not just keeping up but leading the way.

We’re here to help you turn every opportunity into a win, giving you the competitive advantage you need to succeed in today’s fast-paced environment. “I really appreciate the fact that you guys are checking in monthly with us,” said Heath Wilson, Co-Founder & VP of Operations at 448 Recruitment​.

“When I get on the calls with them, they've looked at our drop rate. They've looked at other things within our account. They're actually actively looking to see if there's any ways that we can improve. You don't get customer service like that a lot.”

At Convoso, we believe that winning is possible when you’ve got a strong support team behind you. Our innovative solutions and relentless focus on your success help you stay ahead of the competition, ready to tackle whatever challenges come your way.