Contact Center Analytics

Contact Center Analytics

Comprehensive call center analytics for enhanced performance

Call center analytics reporting that boosts productivity and profitability

Our customers say it best

The reporting is leaps and bounds better than what we've seen on on other applications.”

Danny Greeson, Founder and CEO, eQuoto

Make more connections. Generate more sales.

Real Time Insight Dashboard

Real time insights

By tracking metrics trends in real-time, you can change course toward greater profitability and make decisions that impact the day's performance.

Easy Accountability

Easy accountability

From your customizable dashboard, admins and managers can schedule reports to automatically send key metrics to the call center owner and executive team.

Historical Trends

Historical trends

Understand the big picture of agent, lead, and list performance by analyzing the data over the period of your choice, whether that’s by the hour, day, week, month, or quarter.

The leading AI-powered sales platform for fueling growth

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The Convoso difference

Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.

Powerful workflow automation

Best-in-class voicemail detection

Superior caller ID reputation management

Faster speed to lead

Robust compliance tools

More integrations. Fewer silos.

Integration is easy with our open API that lets you connect with your CRM, call center and other essential applications.

Our open API makes it easy to integrate our dialer with any major third-party application.

Improve efficiency and productivity within an integrated solution.

Learn more about our partner integrations