Skill Based Routing
Intelligent skill-based routing solution
Maximize conversion rates and minimize lead costs by routing outbound calls to the agent best equipped to handle each interaction
Our customers say it best
Make more connections. Generate more sales.
Close more sales
Route the hottest leads to your top sales agents and build more sales momentum. Segment agents by skill level and get the most out of your costly leads with more strategic call routing.
Coach up agents
Get your new agents on the phones faster, or help others practice new campaigns without needing to worry about wasting your most valuable leads.
Support compliance
In many industries, call center agents need licenses to sell certain products or services. Outbound call routing strategies in these industries require skills-based routing to ensure each lead or call is matched with an agent who is legally certified to handle the interaction.
The leading AI-powered sales platform for fueling growth
The Convoso difference
Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.
Powerful workflow automation
Best-in-class voicemail detection
Superior caller ID reputation management
Faster speed to lead
Robust compliance tools
More integrations. Fewer silos.
Integration is easy with our open API that lets you connect with your CRM, call center and other essential applications.
Our open API makes it easy to integrate our dialer with any major third-party application.
Improve efficiency and productivity within an integrated solution.
Latest news & resources
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